(903) 686-9054

Frequently Asked Questions (FAQ)

In the spirit of making everyone comfortable with all things escape rooms, we have included a pretty complete list of our most common questions below.  Don’t be overwhelmed.  There really aren’t so many rules once you get here.  We just want to make the information available for those that need it.

General Questions

How big are the rooms?

Our rooms are approximately 11×13 or about the size of an average living room or bedroom.  Our general room areas are not small confined spaces.  In some rooms, we do have smaller areas that are part of the game play, but they are not required for all players.  If you are not comfortable in any space, you don’t have to go in.

Is the door really locked?

Yes.  Well sort of.  Our doors are secured with a magnet that is attached to a puzzle in most cases.  However, doors that have a magnetic lock also have a release button that may be used in case of emergency or if you would like to exit the room before the game is over.

How long are we in the room?

You have one hour to escape from any of our rooms.

Will we be playing with people we don’t know?

No.  All games are private and limited to only your group.

What time should we arrive?

It is recommended that your group arrive at least 15 minutes prior to your scheduled game time to allow time for check in and some brief rules.

What happens if we arrive late?

There are so many factors here it’s hard to give a one size fits all answer.  In general, if you arrive just a few minutes after the scheduled start time, we can allow you to play for the full hour.  If you are more than 10 minutes late, you will be allowed to play, but your game time may be shortened if the next scheduled time is booked. 

What happens if we get stuck and can’t figure out the next step?

We are monitoring your game as you play. If you are stumped, hit the clue button, and we will send you a hint on the television in the room. We know where you are in the game. So we can tell you just what you’ll need to get you going.  Don’t worry, if you run out of time, we WILL let you go home.

Is there a minimum age to play?

While all of our themes are appropriate for any age, we do recommend that players be at least 7 years old. Younger children will typically not be entertained by this type of puzzle game and find it frustrating being the room for the whole hour. A good rule of thumb is, if they can be entertained by sitting quietly reading or putting together a jigsaw puzzle, they will probably do just fine.  If you would like to bring players under 7, please book a private room.  You may do so with a 4 player minimum.

Understand that these rooms include small items and props with moving pieces that could be a choking hazard to younger players. The rooms are not child-proofed.  Furniture is not necessarily secured to the wall and outlets are not covered.  If you bring younger children, please be prepared to keep a close eye on them during the game.  We want everyone to be safe.

Do you sell alcohol or can we bring our own?

Because we are a family-friendly venue, we do not sell or allow alcohol at our location. If you are obviously intoxicated when you arrive for your game, we reserve the right to refuse entry into our rooms.

Do we have to book online in advance?

Due to Covid-19 precautions, games are available by appointment only.  Please book online to reserve your preferred room and time, or give us a call before you head our way to make sure we can accommodate your group. 

Pricing, Cancellations and Refund Questions

What are your ticket prices?

Our general admission prices are $25 (tax included) per ticket.  We have group discounts available.   If you have a group of 15 or more, give us a call for large group pricing.

Can I get a refund if I can’t attend?

Because tickets are specific to a certain game and time, we do not offer refunds.  We understand things come up, and we are happy to reschedule your game with 24 hours notice, but there are no refunds for any reason.

Group Questions

We have a group of more than 8. What is our best option?

The answer is, that depends….  If you have just a few over 8, we can adjust the room limit for up to 10 for single groups.  If you have more than 10, we recommend splitting and playing multiple rooms.  We have 3 rooms available most of the time, so we can allow for 30 players per hour.

Do you offer large group discounts

Yes. We have group pricing for groups of 15 or more. Give us a call or shoot us an e-mail to reserve for a larger group.  We will adjust your pricing and arrange for the rooms to start at the same time if you prefer.  If you need the room times to be modified, please give as much notice as possible.  We will not be able to adjust if there are adjacent games that would overlap and already have tickets sold.  So the more notice the better.

Do we have to play at the scheduled times?

With large groups, we will be happy to adjust the start times of the rooms to allow the entire group to start around the same time. This way there will be no need for some to be waiting long periods for the rest to finish their game. Adjusting the schedule is subject to prior bookings for the adjoining game times, but give us a little notice, and we will gladly make the needed adjustments.

Do you have a meeting/party room?

We have a party room available that seats up to 12 with the typical setup. This room can be used for birthday parties, team building events, or as a hang out area for larger groups. The room is available free of charge with the purchase of your tickets. Just let us know you need it, and we’ll reserve it for you.

If you have a group of more than 12, with a little notice we can make plans to set up additional tables in our lobby.  In order to accommodate this we will need to schedule your games on a day that we are either not open, or have enough advance notice that you can have the venue to yourself.

Do you offer corporate events?

Yes!  We enjoy hosting groups of coworkers.  While we have weekday availability on our Book Now page, if you need a time that you don’t see available, don’t be shy.  Give us a call, and we can arrange to be available at the time that works best for you.